Shopping Process

Our store’s shopping process is as follows:

1. Add items to the shopping cart
2. Fill in remarks in the cart
   （Specify receipt requirements, and the size and quantity of paper bags needed）
3. Confirm order details and proceed to checkout
4. Select shipping method
5. Fill in recipient information (recipient name, address, phone number)
6. Select payment method
7. Complete payment and submit the order

If you choose to pay via ATM, please follow the instructions on the order to complete the transfer, then provide your order details and the last five digits of your account number via Facebook, Line, or our official website messaging system. The order will be confirmed once the payment amount is verified.

Payment Methods

Our official online store currently supports the following payment methods:

• Credit Card ( Visa, Mastercard, JCB )
• ATM Transfer
• Cash on Delivery (Please select "SF Express - Ambient - Cash on Delivery" in the shipping method field)
• In-store Payment

Shipping Time

Our products contain no preservatives. To ensure you have enough time to enjoy them within their shelf life, all products are made only after the order is confirmed and payment is received. From production and packaging to shipment, it takes approximately four working days. Since our products are handmade, we appreciate your patience. If you have an urgent request, please contact us in advance.

We have some stock available in-store daily for walk-in customers; however, flavor availability and quantities vary depending on the day's production. It is recommended to call ahead to inquire.

Domestic Delivery: Under normal circumstances, items are delivered the day after shipment. For remote areas (as determined by the courier company) or during busy logistics periods (such as the Mid-Autumn Festival or before the Lunar New Year), delivery may be delayed by about one to two days. If you have any concerns, please contact customer service to help arrange a suitable shipment date.

Courier Services

SF Express / Ambient Temperature / Taiwan Main Island Only

Takkyubin / Refrigerated / Taiwan Main Island Only

Once payment is complete, we will ship the order via our partner courier as soon as possible. You can track your shipment status on our official website. If you have not received your package after three working days, please contact customer service.

Shipping Fee Calculation

Ambient Temperature Shipping: Flat rate of NT$175

Refrigerated Shipping: NT$170 – NT$295

Cash on Delivery: A NT$30 handling fee is added to each order.

If a single order contains products requiring different temperature settings, the system will calculate shipping fees separately and display them combined in the order.

Free Shipping Promotion: Enjoy free ambient or refrigerated shipping on a single purchase of designated products over NT$3,000 (limited to a single address; orders with different temperature requirements cannot be combined to qualify for this promotion).

Due to product size, shipping calculation for some items may differ. Please refer to the specific product page for details.

Important Notes

• Please read the purchasing information on this page carefully before ordering. Placing an order signifies your agreement to our store's rules.
• Member accounts on this site are linked via E-mail. Please ensure you provide a correct E-mail address. After shopping, you can use this E-mail to log in and check your order information and preparation status.
• All information regarding order details and shipping status will be proactively notified via E-mail. Please ensure you check your E-mail for related correspondence.
• Please provide complete order information. Any additional costs or responsibilities arising from undeliverable items due to incorrect information, such as no one being present to sign for the delivery or the need to re-route the shipment, shall be borne by you.
• If an order fails, you will be notified via E-mail to make corrections. Failure to follow the instructions in the email will be treated as an abandoned order, which may affect your future purchasing rights. If you have any issues with your order, please contact customer service, and our staff will assist you.
• Because our products do not contain preservatives and have a short shelf life—or would be expired by the time they are returned—they are not subject to the 7-day unconditional return policy for online shopping. Please confirm your order before placing it.
• If the product is defective upon receipt, please take photos or a video and contact customer service. Our staff will assist you with the subsequent return or exchange process.